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About TNS Skin Lab

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OUR HISTORY

TNS Skin Lab was first established in 2003 by our founder Kay Liew as 'The Natural Source', an Australian franchise specializing in proprietary natural skin care products. In 2009, we adopted a new independent multi-brand business model and rebranded as 'TNS Skin Lab', with Terry Loh joining our management team from an international private equity management career spanning more than twenty years.

Regarded as Malaysia's leading independent natural and organic beauty importer and retailer, TNS Skin Lab has successfully launched many natural brands into the Malaysian market such as Antipodes, Trilogy, Aubrey, A’kin, Suntegrity, The Herb Farm, Oxygen, Scented Space and many others.

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OUR COMMITMENTS AND MISSIONS

Our mission is to bring to local consumers an exclusive selection of effective and high quality, natural and organic skin care products under one roof; as encapsulated in our brand promise of “Bringing the Best to You”.

We are highly selective with the products we import and carry. We hand select only the most well-established, high quality and effective skincare brands from reputable western countries, ranging from affordable to luxurious.

Every brand we carry is unique in its own way, and the products have been extensively tried and tested in-house by our owners for an extended period of time for user friendliness, quality and efficacy before being added to our carefully curated range of products.

We are committed to the principle of “Knowledge and Choice”, by educating customers on how skincare products work, and through full disclosure of product ingredients and their respective pros and cons. In addition to having our own negative ingredients list to exclude based on extensive and objective research, we also classify our products into different categories according to how natural they are based on the ingredients used, thus customers can make their informed judgement to choose the products that they are most comfortable with.

We also encourage our customers “to know, to experience, to choose” our products before purchasing them, through free samples easily and readily available on our website and in-store. Not only are our products on-par with mainstream products, they regularly out-perform them too. Our well-trained staff are always on hand to give advice and recommendations based on your skin's needs.

The marriage between “Nature and Science” has seen a boom in the popularity of natural and organic skin care products. The desire to go natural is no longer a compromise on effectiveness or luxury, you can feel good and confident that the natural products you put on your skin on a daily basis are going to give you the results you desire, safely and effectively.

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OUR GOAL

By continuing to source and offer to consumers the most user-friendly, high-quality and effective natural products that deliver on their promises, our goal is to grow our business, both online and offline, into the most trusted place to shop for natural and organic skin care products; the “go-to” destination for natural products of the highest quality, effectiveness and reliability.

Consumers can shop with a peace of mind from a wide range of tried and tested, well-researched natural products that are unique with very specific functionalities; not just 'me too' products. We do not believe in hype or cult products that come and go, only products that work as they promise for your unique personal needs.

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OUR PRODUCT CLASSIFICATION

True to our commitment on “Knowledge and Choice”, we take pains to classify each and every product we sell into six categories based on its ingredients profile so that consumers can use them as a general guide:

Certified Products - products that are certified as organic, natural, vegan or halal by recognized competent bodies

Pure Natural Products - products with 100% natural and naturally derived ingredients, no synthetics (see our Pure Natural Product ingredient policy)

Natural Products - products that are almost pure natural but may contain approved synthetic preservative, silicones, fragrance or coloring (see our Natural Product ingredient policy)

Natural Based Products- products that are almost natural but may contain some additional approved synthetic ingredients at permitted dosage for better product experience but safe everyday usage (see our All Product ingredient policy)

Hybrid Natural Products - products that contain both natural & approved synthetic ingredients for enhanced and quicker results, but nevertheless safe for everyday usage (see our All Product ingredient policy)

Non-Natural Products - products that contain mostly approved synthetic ingredients, no intention to be natural but nevertheless safe for everyday usage (see our All Product ingredient policy)

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OUR CURRENT INGREDIENT POLICY

All Product Ingredient Policy:

NO parabens, sodium lauryl/laureth sulfate, DEA, triclosan, diazolidinyl/im idazolidinyl urea, oxybenzone, hydroquinone

Natural Product Ingredient Policy:

In addition to our All Product Ingredient Policy:

NO mineral oils, TEA, MEA, propylene glycol, PEGs, EDTA, chemical UV filters, and ingredients which may contain dioxin contamination or formaldehyde releasing agents

Pure Natural Product Ingredient Policy:

100% natural or naturally derived ingredients:

In addition to our Natural Product Ingredient Policy:

NO petrochemicals or synthetic ingredients including silicones, fragrance, coloring, and synthetic preservatives such as sodium benzoate and phynoxyethanol

Note: Our product classifications and ingredients policies are for the purpose of general guidance only according to our own criteria and guidelines, and to the best of our knowledge. We do not take legal responsibility for any mistake or omission, please always refer to the product label for full ingredients listing and conduct your own ingredient safety research based on your own personal criteria.

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OUR RETAIL OUTLETS

We are still primarily a brick and mortar retailer with outlets in modern urban shopping malls. Our outlets have a simple, natural and retail-friendly layout. Focus is on the products, which are displayed in an informative and logical manner to ensure stress-free shopping.

Our sales consultants have gone through comprehensive in-house beauty, product and sales training. They are pro-active, friendly, helpful and knowledgeable, with the commitment to help customers enjoy their rights “to know, to experience & to choose” at our outlets every time.

We currently have a network of 10 retail outlets in 4 major cities in Malaysia, and a showroom and facial spa at our Head Office, all these outlets are owned and managed by us.

KUALA LUMPUR / PETALING JAYA
Show Room & Facial Spa: Wisma Rapid, Desa Sri Hartamas
Mid Valley Megamall: F080
Fahrenheit 88: Lot 1-12
Hartamas Shopping Centre: G23C
The Curve Mutiara Damansara: K-G11-W
Publika Shopping Gallery: Kiosk K1, Level G2
The Starling Petaling Jaya: B-017

PENANG
Queensbay Mall, Penang: 1F-65
Plaza Gurney: 170-01-76

IPOH
AEON Kinta City, Ipoh: G03

JOHOR BARU
AEON Tebrau City, Johor Bahru: F35

Our showroom and outlets carry more than 400 SKUs from more than 15 independent brands from New Zealand, Australia and USA.

We also have a fast growing online business; apart from our own ecommerce website, we also sell our products through major ecommerce sites such as Zalora, Lazada, Shopee etc..

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OUR FUTURE PLANS:

We continue to seek a dual prong expansion plan, both online and offline, to grow our presence to serve a wider market according to growing demand for natural products. We seek to grow our online business significantly with our current online partners, and also expand our outlets to areas which are currently not served by us, particularly in bigger towns outside of Klang Valley, Penang, Johor Baru and Ipoh, and in Sabah & Sarawak.

This may be done via franchising or licensing arrangements with committed local partners.

How you can engage with us, and play a part in our growth:

As a customer, you can:

  • visit our showroom and facial spa to enjoy an exquisite facial and stress-free shopping
  • join us as a member at our outlet to enjoy attractive in-store discounts 
  • sign up for our newsletter on this website to receive regular news on promotions and new products
  • connect with us via our mobile app to get real-time updates on our promotions and new products; just contact us with your mobile number to receive a link
  • follow us at our official Facebook page: www.facebook.com/mytnsskinlab
  • follow us at our official Instagram page: www.instagram.com/tnsskinlab

As a potential business partner, you can:

Email us at terry@ozwin.com.my to enquire about retailing, franchising or licensing opportunities

Contact us:

Call us: +603 6205 8988 or +6017 228 3960

Email us: marketing@ozwin.com.my